Privacy Policy

Effective October 20, 2026

AutoAccident.co is operated by UMG, LLC, doing business as AutoAccident.co, 540 Main Street, Suite 12b, Hyannis, MA 02601. We provide accident information and an advertising-supported service through which people may request contact about connecting with a law firm. We are not a law firm or a medical provider.

For privacy questions, requests or appeals, email Contact@AutoAccident.co, call (617) 539-7610, or write to our address above, attention Privacy Requests. Do not include medical files, Social Security numbers or other unnecessary sensitive information in an initial request.

Information We Receive

When you use our request process, we receive the contact and accident information you submit. Depending on the fields you complete, this includes your name, telephone number, email address, state or city, accident date, whether an injury was reported, passenger information and your description. Please provide only the information needed for the requested response, and avoid identifying other people unnecessarily.

We record the source page and the notice and contact permission associated with your inquiry. Campaign forms may also record a limited set of campaign and channel tags. Our SecureFormPro form connection does not send arbitrary referring-page URLs, full query strings or IP addresses as inquiry fields. Hosting and security systems separately process technical information, including IP addresses, to deliver and protect the site. Older records may contain source or referring-page information collected by the earlier request process. See our Cookie Notice for website technologies.

We receive messages you send us and information necessary to process a privacy or contact-preference request. If we later request additional information, we will explain its purpose at the relevant point of collection. This notice does not authorize collecting every type of information that might appear in a complete accident or medical file.

How We Use Information

We use information to receive and respond to the request you make, communicate about an appropriate connection, operate and protect the website, document permissions and preferences, address complaints, and meet applicable legal obligations. We do not provide a legal assessment or determine whether a lawyer will accept a matter.

Our initial website request is directed to the AutoAccident.co operator. A request is not a public posting, a filing of a claim or a guarantee of delivery to a particular attorney. Before a further connection or disclosure, the relevant recipient and purpose must be identified. The Participating Law Firms and Media Relationships notice explains our commercial model and the relationship currently identified for Massachusetts.

We keep editorial article production separate from private intake. The site’s editorial AI workflow uses public-source material and public website content; it is not a channel for submitting your private claim records. General articles and automated editorial content are not legal advice.

Accident Assistant Chat

If you choose Accident Assistant, SecureFormPro provides the chat and stores the conversation for AutoAccident.co. Before starting, you review a chat-processing notice and a separate contact permission. Name and email are required for the contact request; phone is optional. The contact permission is for UMG LLC dba AutoAccident.co to respond to that request. It does not authorize promotional marketing, automated or prerecorded calls, text messages or contact by a law firm.

Automated answers use OpenRouter and its model provider. The connection sends the current question after an automated redaction step, together with reviewed public information. It does not use your name, email or telephone contact fields as model input or send the complete conversation history. Free-text redaction is imperfect: a question may still reveal identifying or sensitive information. Do not type medical records, Social Security numbers, insurance identifiers or unnecessary details about yourself or another person into chat.

Automated answers can be incomplete or incorrect. They provide general information, not legal or medical advice, a claim valuation or a decision about eligibility. A saved inquiry or staff message does not guarantee a response, an attorney match or representation. Use emergency services for an emergency.

SecureFormPro retains chat conversations for 30 days; routine backups may retain copies for up to 14 additional days. The contact inquiry and its permission record are separate from the chat transcript and follow the inquiry-retention purposes below. Clearing browser storage does not delete those server records. The chat retention period describes our SecureFormPro records, not a promise about every external model provider’s records. Use the privacy-request methods above to ask about access or deletion.

Recipients And Service Providers

The website uses WordPress and WP Engine hosting. New contact-form inquiries are stored in SecureFormPro for the AutoAccident.co operator. WordPress keeps limited receipt and retry references, while earlier inquiries and privacy requests remain in their existing restricted WordPress process. A notification to the operator contains a receipt reference and an authenticated SecureFormPro queue link, not the contact or accident details. Authorized operator personnel and service providers involved in hosting, security and communication may process information for the service. We may provide information to a law firm in connection with the response you request, subject to the recipient notice and permissions applicable to that disclosure. A law firm’s later handling of information is also governed by its own obligations and privacy notice.

Information may be disclosed where required by law or reasonably necessary to respond to fraud, security incidents, legal claims or protection of rights. If the business undergoes a transaction, applicable notice, purpose and permission restrictions continue to apply. These circumstances do not create permission for unrelated marketing or prohibited transfers.

An exclusive media relationship may concern advertising inventory, a campaign or geography. It does not itself establish that an inquiry is exclusive to one lawyer, that every lawyer participates, or that every media partner may receive your information.

Paid Relationships, Advertising And Privacy Choices

Commercial relationships can influence the advertising displayed and the availability of a participating firm. Payment for media services is not, by itself, a complete explanation of how a particular transfer is treated under privacy law. Applicable law may treat certain transfers for money or other value as a sale, or certain advertising transfers as sharing or targeted advertising.

Our current website request is for an operator response, not permission to distribute the inquiry to an undisclosed list of purchasers or to use injury information for unrelated advertising audiences. Any different collection, paid transfer or advertising use must be assessed and disclosed before it begins, with any legally required choice or permission. We do not use this policy update to enlarge earlier permissions retroactively.

Use Your Privacy Choices or the contact methods above to request an applicable sale, sharing or targeted-advertising opt-out, limit an applicable sensitive-data use, or ask how your information is handled. Statutory rights and required browser signals depend on applicable law and processing; a general policy statement does not expand a permitted use.

Injury And Consumer Health Information

An injury description or a related inference may be consumer health data even when the recipient is not a health-care provider. Our Consumer Health Data Privacy Notice describes this information separately. We limit its purpose to the disclosed request and related necessary handling; general acceptance of Terms is not a substitute for a separately required health-data permission or sale authorization.

Do not assume that a message to AutoAccident.co is protected by attorney-client privilege or HIPAA simply because it concerns an injury. This statement does not remove protections that applicable law independently provides. Please avoid submitting detailed treatment records or highly sensitive documents through an ordinary inquiry form.

Calls, Messages And Preferences

The notice presented with your request explains the contact you are requesting. Submitting an inquiry is not permission for unrelated marketing by unidentified businesses. Any optional marketing program must use permissions and withdrawal methods appropriate to its actual channels and technology.

To ask AutoAccident.co to stop contacting you, email or call us using the details above. If a separate text or email program is offered, use its available STOP or unsubscribe mechanism as well. A business with which you communicate independently may have its own preference process. We retain limited suppression information when needed to prevent unwanted contact from resuming; deleting a preference indiscriminately could defeat that request.

Retention And Safeguards

Retention depends on why information was collected, whether the requested response is ongoing, applicable legal obligations and any relevant dispute or security need. We limit retention to those purposes rather than promising one period for every category. Consent and suppression evidence can require different treatment from an accident narrative. A valid legal hold is limited to the relevant records; it is not a reason to keep unrelated information indefinitely.

You may request deletion using the methods above. Applicable exceptions and another recipient’s independent obligations may affect what can be deleted. We explain relevant limits when responding; this notice does not promise immediate deletion of every backup or every independent law-firm record.

We use safeguards appropriate to the information and service, restrict authorized access and review service-provider handling. No website or communication channel can be guaranteed completely secure. We address any required incident notice according to the circumstances and applicable law, rather than applying one invented nationwide deadline.

Requests, Verification And Appeals

You may contact us about access, a copy, correction, deletion, recipient information, contact preferences or other applicable privacy choices. We may ask for information reasonably needed to verify a request or an authorized representative’s authority. Please do not send sensitive identification documents unless a necessary, appropriate process is arranged.

Where applicable law gives a right, we respond within its required periods, subject to permitted exceptions or extensions. If we deny a request, we explain relevant grounds as required. You may appeal by contacting us and identifying the prior request; we provide further regulator information where required. Exercising a protected privacy right will not result in treatment prohibited by law.

See State Privacy Information for jurisdiction-specific distinctions and official sources. Rights depend on the law, the activity and its coverage requirements; the state list does not claim that every statute applies to every interaction.

Minors And Requests For Another Person

The service is intended for adults. A parent, guardian or other authorized adult seeking help for someone else should provide only the minimum information necessary and disclose the representative capacity. We do not invite children to submit their own sensitive information through general intake. Contact us if you believe information about a child was supplied without appropriate authority so we can assess the required response.

Our intended service territory is the United States. A nationwide information page does not establish that a participating lawyer is available in every state. A third-party site linked here handles information under its own notice.

Public Articles And Policy Updates

Public incident reporting may draw on official public releases and other identified sources. It is separate from private intake. Contact us about a factual correction or privacy concern; identify the page and the issue without sending unnecessary sensitive material. A source’s public availability does not authorize every later use, and a removal request is evaluated in context.

Changes to this policy will be identified by an updated effective date. A material new purpose may require additional notice or permission before use. This policy operates with the specific notices shown in a request flow and does not override a non-waivable legal protection.